Which courier company do you use and what are your postage costs?
We offer 2nd class recorded Royal Mail delivery service for orders within the UK which costs £3.95 (flat rate charge) and 1st class recorded Royal Mail delivery which costs £4.50 (flat rate charge). You must be available to sign for your order as all orders require a signature upon delivery. For all International orders, there is a slightly higher cost which is calculated and available to view on the checkout page before paying.
1st class Royal Mail recorded delivery (signed for): £4.20
2nd class Royal Mail recorded delivery (signed for): £3.95
International ROW orders:
Royal mail International signed for: £15
Royal Mail International signed for: £10.95
Can someone else sign for delivery?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Can i change the delivery address?
we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.
If you have made a mistake with your delivery details please contact us immediately and we will try to amend them.
What security is in place to protect my personal and card details?
we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Which credit cards do you accept?
We currently accept the following credit cards in our online retail store - Mastercard, VISA, American Express, Switch / Maestro, Visa Debit, Delta and Electron.
Can i use a different payment method ?
Yes, you can use PayPal.
How do i know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
Can i change or cancel my order?
We are able to change or cancel orders in accordance with the Distance Selling regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away wherever possible. Please email Customer Service for assistance at firstname.lastname@example.org.
Who pays for the return postage?
If you have changed your mind upon receipt of your purchase you may return it within 14 days in its original resalable condition and you will receive a full refund however you will be responsible for the cost of the return. In the unlikely event you receive your purchase in a damaged condition we will cover the cost of return and you will receive a full refund or exchange whichever is preferable.
Do I have to register to place an order?
No, registration is optional however it is recommended as it will speed up any future orders you place with us.
Do I need a PayPal account to place an order?
No, if you do not wish to register with PayPal simply select the guest option at the checkout and proceed with
your chosen payment method.
How do I contact customer support?
You can contact us via email at email@example.com We aim to respond to all queries within two working days.
How does Scarfanista reward loyal customers?
You will receive 25% off your first order and continue to receive a 10% discount each time you shop with us.